Toshiba Telecom Platinum Dealership
CIX IPedge VIPedge
Support for Toshiba Telecom back to 1983
The solution integrating technology and service.
Serving the greater San Francisco Bay Area with offices at both ends of the Bay.
Area codes: 408, 415, 510, 650, 669, 707, 831, 925 and multi-site customers in any of the 50 states.
Toshiba Telecom unexpectedly closes March 2017!
Yes We are Open and Actively Servicing Toshiba Now and for Years to Come!!
Here is our specualation: Toshiba will proably never let out the complete story. As most know Toshiba has been in the news with financial problems. They were just getting over an accounting scandel in 2015 when the Westinghouse USA nuclear reactor division was determined to have a 7 billion dollar debt.
Toshiba had to sell off some divisions to absorb this demand for immediate cash. Our best guess is that the first divisions sold left the rest of the family without requred resources. For example the Toshbia family divisions shared warehousing, accounting, credit, IT, order entry systems, manufactureing with other divisions, etc. This left Toshiba Telecom and orphan. With the fiscal year ending is a week and a strong desire to get this behind our beloved Telecom division was sacraficed.
Always rumored to be profitable and with the foundation to grow through adaptation in a changing and shrinking of the traditional pbx marketplace no one had a plan for this result. Toshiba's statement thus far is only several sentances.
"TSD will continue to support dealers in all warranty and maintenance obligations to customers. With respect to VIPedge customers, TSD will continue to support the services in accordance with contract terms. For customers who wish to transition away from VIPedge service, TSD will waive early termination charges."
Toshiba is selling normally for 30 days and all factory staff is expected to say for 60 days. The details are being worked out about the future now.
Toshiba Telecom products have always been crafted the old fashion way. They are built to last and investment protected with forward or backward migration (old product runs on new systems. New products can run on old system). Migrations were inexpensive. Much of our bases are still actively using 1991-2000 systems. Even without Toshibas support of this era, parker was able to service almost completely this product. The same with the 2001-2010 products, and we epect at this point the same for current product line's future. Even without new product manufacturing there is a lifetime supply of used product. In the last few years servers were generic. The key will be the undetermined exit stratagy and policies regarding licensing of existing systems in the future.
We are in the process of contacting our base but are pausing until we know more. Customers with active orders have the first priority or can feel free to call and discuss.
Welcome to Parker Communications where we offer solutions for all your business telecommunication needs.
- We are dedicated to:
- determining your communication needs,
- fitting you with the system that will meet those needs,
- providing ongoing customer service and maintenance.
Our factory trained and certified sales staff will spend time with you to determine your particular business requirements. This same staff will oversee installation, implementation, and training ensuring that your system is up and running at maximum efficiency serving you and your customers.
Trained, knowledgeable, and friendly customer service staff are available to facilitate changes and updates remotely, saving time and money. Whether you are starting a new business, moving an existing system, or upgrading your current system, we can help you.
Parker is a cutting edge Toshiba Dealership. One of just a handful of Toshiba Dealers nationwide that are allowed to particpate in Toshiba's Beta Program. We test Toshiba's newest products and get to give our input back to development before other Toshiba Dealers even hear about the product. We are sworn to secrecy of what Toshiba is working on next but we can tell you we were involved with the newest yet to be released 2017 products, all releases of IPedge and VIPedge,including Application Servers, Voice and Web Conferencing, built in call accounting and more.
Located in the San Francisco Bay Area, we service the greater Bay Area bordered from Marin to Fairfield to Brentwood to Livermore to Salinas/Monterey and everywhere in between. We also manage and serve our national clients across the United States through the Toshiba National Account program.
Why choose Parker for your Toshiba Phone Systems?
Parker only sells and service Toshiba Telecom products so we know it well.
Ok, we have been known to help our Toshiba Telecom base with basic network IT and Toshiba Video Surveillance as well.
We do not requre maintenance contracts for our sites as they are usually quite foolish for the customer.
We are the Kings of remote administration saving you on costly site visits.
We are small. We know each of our customer sites well.
We are not strict 9-5 guys. Feel free to call most reasonable hours 7 days a week.
We spend our customers money as if it were are own.
We sell as engineers and not sales folks.
Most of our installs are 100% with no customer homework (eg even personal greetings are custom populated).
Looking for a new phone system?
The easiest way to find out your options is to give us a call at 408-342-8100.
Toshiba has been a major player in USA Business Phone Systems for over 35 years.
Parker has been an authorized Toshiba Telecom dealer for 25 plus years.
Toshiba offers you the choice of CLOUD, Premise VoIP or Traditional Premise Hybrid (Digital and VoIP).
Parker we sell mostly new factory fresh systems but we also offers used systems/components for the budget minded.
Looking to service, upgrade, or expand your existing Toshiba phone system?
The easiest way to find out your options is to give us a call at 408-342-8100.Toshiba offers an evergreen telecom solution. Much of our new product can accept the old while also offering to serve on older models (backwards and forward compatibility).
Toshiba Voice Mails take on expanded roles.
The easiest way to find out your options is to give us a call at 408-342-8100.Modern Tosibha Voice Mails (except the CIX economy GVPH/LVMU models) offer some powerful non voice mail features. These include:
-Ring your cell (or other phone number(s) before going to voice mail.
-Transfer an answered work call on your cell back to another work extension. -Call customers back from your cell phone but show the work number instead of your personal cell number. -Call Accounting (Rreport to track calls by extension, inbound or outbound phone number, or which number they called to reach you).
-Voice Conference Bridge (new models include an expandable 4 conference bridge. Older are upgradeable).
-Cell Phone Apps to control your voice mail, phone, or acd.
Recent Toshiba Telecom News:
ES is a new smaller App Server & IPedge platform Perfectly sized for the small office. Affords fancy technology for smaller companies
App Server & IPedge v1.7.4 software Encryption, QOS troubleshootings, Improved Conference calandar, ...
UCEdge Clients: Updated PC/MAC/SmartPhone/Tablet Clients.
App Server & IPedge v1.7.3 software: VMware models. Meet-Me Web Conference. Improvements to Audio Conferenceing and Call Accounting.
Clarify Call Recording: Now surpassses Oaisys features for call recording.
App Server & IPedge v1.7.1 software: Improved On-Line Licensing. Call Accounting with 911 email notification. Meet Me Audio Conferencing.
App Server & IPedge Server Refresh Program: Update older servers to new powerful models inexepensively.
Rumors: Toshiba adding two new state of art CLOUD Server Farms for West and East Coast.
Current System Software Versions:
CIX: R5.20,mt78 9/8/16
CIX MIPU: 2_17 9/8/16
CIX LIPU: 3_2 7/25/11
IPedge: R1.7.4 1/19/17
VIPedge: Always up to date
Strata Messaging on Luca version 10.5.4.24 gets Cell Phone Apps