Why Use an Authorized Dealer?
Parker is authorized in all the brands we sellWhat is a Authorized Dealer?
Almost all premise based telecom brands have an authorized dealer requirements. Authroizations adds many benefits to you the customer: + Certification of technictions let you get the most benefit with the least amount of cost and confusion. + Certifications of sales staff help reducing promising or describing something it is not. + Authorized dealers are often the only ones with access to current firmware, manuals, patches, + Dealers are only allowed to sell in their local footprint so they may go onsite as needed. + Authorized dealers have emergency repair policies set by the manufacturer. + Authorized dealers are the only ones that have access to the factory warranty. + Authorized dealers integrity and ethics are monitored. + Authorized dealers are often the only source of legally obtained new product. + Stock on hand requirements can help you expand or repair a system quickly. + A quota to the dealer requires the dealer to be familiar with the product. + Authorized dealers generally must install the system (thus no non-local web sales), + Authorized dealers are generally NOT allowed to sell new product for resale. + Authrorized dealers are the only ones allowed to access factory dealer websites or training.
What are the pitfalls of using an un-authorized dealer?
There are hundres of un-authorized dealers in the Bay Area. We poke fun of these as "2 guys and a van." Anyone with some phone knowledge can purchase used and often obsolete systems and components and resell them. However, the equipment that is in the used market tends to be old, obsolete, frequently flakey, stolen, or illegally imported from other countries (may or may not be completely compatible).
We often have to explain to a new customer that the new system they just purchased is 10 years old. Almost all current products now have serial numbers that are electronically readable. Authorized dealers and the factory can now determine who originally sold the equipment and if it is legal or not. Using any non-legal equipment in your systems voids all warranties as does having an unauthorized company service your system.
Unauthorized dealers have no access to factory tech support, documentation, updates, etc. They often provide out of date solutions, buggy software (since they have no access to corrected software fixes), and lack the training to properly service your equipment. Unauthorized dealers or individuals are unable to add licensing to expand your system beyond its current size and can be potentially found out once this occurs. There is no reliable source for these folks as factory legal department are always closing in on them and their supply chain (the gray market). Often serial numbers are destroyed to protect their source but void your warranties.
Here's a hint. If you see pricing on a web site the odds are your NOT looking at an authorized dealer!.
Almost all telecom manufactures guard their prices and prohibit any posting of pricing beyond a simple example.